(from august 2007 email)
"I have a lab of 17 Dual 2.7Ghz G5s that are all now leaking their coolant - all at once. A significant number are dead in the water and the rest are just holding on right now. Symptoms are wide-ranged but will include fans spinning wildly, machines shutting down when they heat up, greenish liquid leaking from the case, and if you are able to look, crystalized liquid forming where the CPU meets the heatsink as well as corrosion of all the metal surrounding the CPU module.
Eventually, the machines just stop working altogether necessitating a replacement of CPU, Logic Board, Power Supply, and two smaller parts. (If you spot a coolant leak DO NOT keep using it.-Mike) In one case the power supply started to shoot off black smoke and then died. (some others noted this also when the coolant leaked into the power supply.)

As of yet, Apple has been fairly unresponsive in fixing or replacing them and I am now working on making this more public. I am curious to know if any other people are having this problem. I know of 3 other cases outside our own lab here. The machines in our lab were the first of the dual 2.7GHz - they were bought right when they came out.
-Zach M.
Systems & Network Administrator
Instructional Development at UCSB"

Latest Reports on PowerMac G5 Coolant Leaks: (later mails first - although some have been updated since their original posting date as noted.)
If you've had a G5 tower that leaked coolant, let me know the details. (Model, how long it was used before leak occurred, if it was repaired by apple under warranty or not, etc.) Below are replies from other tower owners since Aug. 2007 that have had a leak.
If you have a liquid cooled G5, I'd check periodically inside for any sign of a leak to catch it early & minimize the damage. Do inspections with AC Power disconnected. If you see any evidence of a leak (if none is easily visable, try tilting the case), stop using it. LCS models usually have the leak warning stenciled on the power supply top cover inside the case. (The early models (like my 2003 first series) were Air Cooled.)
BTW: When reporting on a Leak, please note your G5 tower model/speed, when it was purchased and if yours has the (original) Delphi LCS or the Panasonic LCS used in some later models - see photos of each LCS below. Thanks

(NOTE: A recent (Nov 2008) reader mail said that Apple required him to sign a Non-Disclosure agreement as part of the out of warranty repair. Nobody else had mentioned that previously.)

(added 11/19/2008 from 11/14 email)
" I have a G5 dual 2.5 GHZ PowerMac 7;3, built in June 2004 and purchased in November 2004. I don't know which LCS it has because it is still in the repair shop and I never checked. Apple case number 109875350

Problem: I had very similar symptoms to those described in this thread: could sometimes get it to run, but never reboot. I would hear the chime and generally it would go to a black screen and after a while the processor would begin racing faster and faster. I could not boot from the OS disk and I could not get it to open in console. I had it freeze numerous times when I did get it to start.
I opened the machine, but did not see any clear evidence of damage (not that I was looking for it). This is an important point. You may have the problem with no visible external sign of damage. (yes, clearly from some owners's pix of heavily corroded parts inside it must have leaked for months before finally having a major failure. However monitoring temperatures (freeware Temperature Monitor, iStat Pro, etc.), checking frequently for leaks (including tilting the case - after disconnecting AC power first) may help spot a leak early. Most however don't know there was a leak until major damage had occurred.-Mike)

It was only in retrospect, after reading your page that I remembered seeing a small pool of liquid near the machine some weeks ago, but I had forgotten that it was liquid cooled and did not make the connection.

Service attempts: I took it to our local Apple store and the "genius" told me that it was probably the logic board, but (to his credit), he did recommend that I get a second opinion. I then took it to an authorized service center which identified the problem as the processor. The service guy even told me about working on similar machine with a bad leak problem, but didn't think to look more closely at the processor. It was only after my discovery of this page that I went back to them and insisted that they remove the processor cover, and sure enough they found signs of a leak and concluded that both the CPU and the power supply had been damaged.

Apple cares (a little): Over the phone, I was referred eventually to a "Product Specialist' who looked the matter up and noted that Apple had yet to issue an REP (Repair Extension Program) on the matter, but based on the facts of the case he was willing to issue an exception so that the machine would be repaired. He had no authority to go beyond that. I was then referred to a Customer Satisfaction Rep. I pointed out to her that my understanding was that the actual cost of parts and labor to repair the 4 year old G5 might exceed the cost of a replacement. I was also concerned with how much time the repair was going to take and the fact that they would then leave me with a repaired machine with another potential leakage problem and only a 90 day warranty.

We need to provide case numbers. The Customer Rep. steadfastly denied that they could provide an replacement in such a case. I noted that I had seen a number of cases on the web where people had been provided with replacement machines. She denied this and challenged me to provide her with the case numbers of such instances. This is where I need your help and that of others who have responded to this thread. Would those who were offered replacement machines be willing to provide me with their case numbers? (Most didn't get a replacement system although some said they did. Initially I suspected this was due to lack of available repair parts (or total cost to apple (parts + labor) for cases where there was major damage (CPUs, motherboard, Pwr Supply, even case corrosion). Sometimes a reminder to the support person on this being a potential safety issue was an aid in getting a repair after initially being turned down. I wish apple would post an official statement/policy on Leaks - but as it is, unfortunately there's no guarantee you will get the same service that others have. If you're lucky enough to even get repairs covered, that may be all they will do in most cases now. (And maybe they've ordered more spare parts after the number of systems with leaks/damage has increased. (As o-rings, pumps, etc. have aged and failed.) I've had the leak check/warning in red above for about a year now, but of course many are not aware of the potential problem or this page.-Mike)

I have been provided with a CS# to take to the service provider, but I am going to insist that we check for other possible damage, get a full estimate of the total cost involved, and then take the matter of a replacement up again with Customer Relations.

Thanks to all for posting your experiences. I was about to simply write the machine off and get a new one.
David G.
Videographer"

Unfortunately as I mentioned above, one of the reader mails I recd earlier this month (Nov. 2008) mentioned a non-disclosure requirement after a repair (he did not even want his real first name posted) - so I suspect people are not going to be willing to give out their case numbers (if they bother to write at all if this NDA is now the norm on any repairs.) And some may not even remember the case number.

(FYI - I've also updated some reports from earlier this month (below) with comments from their later mails.)

(added 11/12/2008 - Updated 11/19/2008)
" We have a power mac with signs of a coolant leak. It started with fans running loud constantly. We had the mac tech where we bought it run a diagnostic, and he said we needed a new processor. We pulled it apart ourselves and found some problems. (Make sure to disconnect AC power cord - as leaks could find their way into the Pwr Supply and short AC input to the metal case.) A basic drawing (dual-pump model) of the problem is enclosed. (temperatures shown are degrees C.)

My tech is on the phone with Apple Support now. I'll let you know the results...
(On Nov. 19th she sent an update)
Mike, thanx for your advice.
Apple tech on the phone called back and said that Apple would fix any damage caused by coolant leak and sent us to a nearby repair center.

We picked up the mac today (they had it for 6 days total) and they replaced the whole cooling system with something new (it looks different). They also replaced the logic board and processor and put in a new power supply.
We're happy.
-Wendy K."

(added 11/12/2008)
" Last Friday I noticed my 2.5GHz G5's fans revving up when I wasn't even in the room. Curious, I started using it, and found the fans revving pretty much any time the processor was asked to do a little work - no matter how minor. Decided a restart might be in order, so I started the process and left the room for a few minutes. I came back to find a black screen and the fans screaming. Not good. Shut down using the power button and restarted. It chimed, then sat there - a little bit of hard drive activity, then silence and no video. Gradually the fans started revving up and up. This scenario repeated itself no matter what I did in the way of troubleshooting; PRAM reset, SMU reset, swapping out RAM, removing peripherals and installed PCI cards etc. etc.

I hauled it off to my local Apple reseller/repair shop, fearing a dead logic board and weighing the possibility of a thousand dollars (CDN) worth of repairs or over twice that for a new Mac Pro. I came home to do a bit more searching online and came across your thread on the leaky G5s. Well, I could hope - but I hadn't seen any leaks in my poking around.

Today, the tech from the Apple reseller called to let me know that he had "bad news" - my processor needed replacing because of a coolant leak, and he also recommended replacing the power supply. I think he was a little surprised when I was HAPPY to hear this - I asked him to call Apple, telling him what I'd read here at xlr8yourmac. He did and called back to say that Apple would cover all the repairs. BUT...they had no G5 processors in stock (according to him - Apple later disputed this, but didn't make an issue of it, choosing instead to take my word for it) and he didn't know when I'd get my repaired machine back. Further, he wouldn't know what else might need replacement until he'd completely removed everything and that wouldn't happen until he got the replacement processor. And it was going to cost Apple $1700 to $1800 in repairs as it stood now. And of course, it could leak again...and let's face it - liquid+electricity=not good/safety hazard.

So, armed with all this info, I called Apple myself, and after spending a good deal of time on hold between levels of tech support, I ended up talking to a Customer Relations Specialist who agreed (after a bit more delay on hold) to replace my G5 with a new 2.8GHz quad core MacPro; the same deal as most others who've been offered replacements here have reported. I don't need 8 cores (I do web design and photography, no video editing or high-end games) and this will be a wonderful bump up from my G5. They threw in a wireless card for free since I had a modem in my G5 (not used) and before I ship the G5 to them, I need to dig up my old hard drive, old keyboard and old mouse, and take out all add-ons I put into it, most of which will go into my son's single processor 1.8GHz G5. My only expense with the new MacPro will be RAM upgrades (purchased elsewhere, of course) and a new PCI-Express eSATA card, since the G5 has PCI-X and I can't switch that card over. The biggest challenge will be finding a box big enough for the G5 in order to ship it back to Apple.

I was extremely happy with Apple's response to this - everyone I spoke to was courteous and sympathetic and the Customer Relations Specialist was terrific - and had a great sense of humor - which must help in that job!!
Regards, Pat "

(added 11/12/2008)
" My Dual 2.7 GHz G5 stopped working about 2 weeks ago (Late October 2008) - I just took it in to the Genius Bar, and the Genius was very helpful, but in the end said that the repair would likely require a new CPU or Logic Board... At the time, I was not aware of the leak problem and there were no external signs of leaking.

I chose not to leave it for repair because it would have cost the equivalent of a new mac book... didn't think it was worth it. Upon searching for disassembly instructions on the web - started seeing all of this leak stuff... When the G5 covers finally came off, there was clear evidence of leakage and corrosion on the lower CPU heat exchanger/manifold ... I think this computer is in the very early stages of the corrosion problem... Fortunately, something else went toes up before the power supply got leaked on.

I have used macs for 20 plus years and this is the first real hardware problem I've had (besides a disc crash). I hope your website can pull-together enough data to support a more 'comprehensive' replace/fix policy for the Liquid Cooled G5's... I can be pretty understanding of the difficulties in manufacturing things like this... But this seems to be a defect shared across a wide range of date codes and with a wear-out failure time that is well inside what should be expected of a world class high performance computer system. (typical failures are O-rings, although some pumps have failed also.) Any help would be appreciated.
Sincerely,
Dan P.
Polar Bear Studios"

I suggested Dan do as many others have here - contact Apple support direct and see if they will cover the repairs (or replacement). As shown in many reports here over the last year, they have often done that (IMHO as it's a potential safety issue.) On Nov. 17th he sent a follow-up:

"Well, I just had an extremely frustrating conversation with Apple Support. Starting with - this machine is outside of its warranty period... I'd sure like to know what the secret words are (did you mention it's a potential safety issue?) - but the person I talked to on the phone kept going back to the top of the flow chart... Which starts with - we don't know what's wrong because the computer doesn't power up... you need to go to the Apple Store to figure out what's wrong... But I did that... em... Back to the top of the flow chart... Anyway - if interested I've posted relevant pictures of the computer that I can't power up to perform the diagnostics that wouldn't tell me about the coolant leak anyway.... http://gallery.me.com/polar_bear_north#100012&view=grid&bgcolor=black&sel=0
Besides the corroded screw on the pump housing, there is a corrosion line (probably Aluminum Oxide) formed under the coolant diaper (what a great solution) ('absorber mat')... The coolant Diaper is still damp... Something about 1.) Coolant fluid, 2.) Aluminum, 3.) Heat and 4.) Free flowing electrons reminds me of problems with GM Aluminum Block engines from the 80's and 90"s...

Any other ideas would be appreciated. I think I will head over to the discussion boards and weigh in with the evidence. It sure is frustrating to have been such an evangelist for these guys over the years, only to be nickel and dime'd in my one time of need.
-Dan P."

(added 11/5/2008)
" My dual 2.5GHz PowerMac G5 just experienced a coolant leak. I bought the computer in Aug 04 and have used it regularly ever since. I haven't seen inside the enclosed processor area so I don't know which coolant system I have. The computer is still at the Apple Store ATT. It started with what sounded like a rattling in the fans, followed by a sort of gurgling sound and increased fan activity. At first I opened the case and cleaned out the dust around the fans and logic board with canned air. The noises died down but the fans started running amok. I decided to reboot the computer to the DVD and repair the permissions (normally I never shut the computer down, just put it to sleep). When I did, it wouldn't reboot. I just got a white screen. I took it to the local Apple Store and the guy at the Genius Bar opened it up. You could see the greenish liquid oozing out from under the processor enclosure. It wasn't visible when I cleaned the dust out about a week earlier, but it may have seeped out when I put the CPU back in its box and drove it to the store. After a couple of days they called and told me it was uneconomical to repair. The coolant destroyed the processors, logic board, power supply and even the case (corrosion). The bill came to $2,889.00. Yes, more than the G5 cost and even more than a baseline Mac Pro.

The store wasn't able, or willing, to do anything about it. I called AppleCare and after talking to a Help Desk Technician and a Product Specialist, I was forwarded to a Customer Relations Representative. He was extremely helpful and offered to either repair the G5 under warranty or replace it with a new Mac Pro. As I didn't want a repeat of the leaking incident, I chose the new computer. He even made sure that all of the programs I use would work on an Intel Mac and OS 10.5 (I still had 10.4 on the G5). It took about an hour of phone calls between the store and AppleCare, but it was well worth it.
They are sending me a single 2.8GHz Quad-core Xeon. Basically the low end Mac Pro, but it is still much more powerful than the G5 so I can't complain at all. They allowed me to make any upgrades I wanted for the difference on the BYO page of their website. I chose only to pay an extra $150 for an upgraded video card (Nvidia 8800GT.) I could have gotten another quad-core processor for $500 but didn't feel like I would need it. I'll use the money saved to get more 3rd-party RAM and some software upgrades. (Instead of Apple's $500 4GB ram BTO upgrade (from base 2GB) cost you can get a 4GB (two 2GB) upgrade for only $112.50)

This website really helped me plan what I wanted to tell them and it worked. I originally posted a comment about my computer leaking on another Mac website and someone kindly sent me the link to this page. I read the whole thing and it was really eye opening. Hopefully others will be able to benefit from this as I did.
Thanks!
-Jeff"

Glad it helped - and again Kudos to Apple for covering these repairs (out of warranty) in many cases or replacing the systems with a new Mac Pro.

(added 11/3/2008 - updated later that day)
" I have a dual 2.5GHz with a coolant leak. The system started freezing and stopped starting up 2 days ago. I opened the case and found a brown burnt spot and some green liquid by the processor. I called apple yesterday and got a case number. I'm waiting to hear back.
(he later wrote)
I bought it in june of 2004. After talking to two techs about the safety issue apple offered to do a full repair. I took it to the apple store and they told me they will give me a new customized mac pro. I should receive the system within 10 days.
-Andrew V."

(added 11/3/2008)
"Hi, I'm having coolant problems with my dual 2.5ghz PowerMac G5. However, I'm not the original owner, would that be a problem in getting repair work done from Apple? (I don't know - but it's worth a try. Will the original owner call them to report this for you? AppleCare (extended warranty) is transferrable but since this is a potential safety issue it's worth contacting apple regardless.-Mike)
I'm not seeing green coolant (like some posts describe on your site). I am seeing a yellowish greasy liquid that only started leaking when I laid the case down on its side to take a closer look. (as some others noted - leak wasn't apparent until tipped on its side. However for safety make sure you disconnect the AC power cord before doing this.-Mike) I'm also seeing white crystals around some of the pipe connections in the processor area. (another sign of a leak)
-Mike N."

(added 10/8/2008)
"I wanted to send this note to update you on my PowerMac G5 LCS system. I had a leak in my system in August 2008. I was more than 2 years out of warranty, but because of your website I decided to call Apple to see what they would do.
After about a half hour on the phone they said that they would take care of the full repair, even though it was out of warranty. They did ask a few questions like, "was there any property damage?". My computer just stopped working and would not power on. I spent about $100 with FedEx shipping to the closest service center and my machine was gone for just over a week. I think that is pretty good. They ended up replacing my power supply, the cooling unit and the processors. I hope I can get at least another 4 years out of this machine before it completely quits on me again.
Thanks, Joel"

(added 9/22/2008)
"I also had my Dual 2.5GHz G5 "parts" replaced due to coolant leak in July though August. It was out of extended warranty by about 4 months.

It was running fine, however the fans were running a bit faster than normal, which means I usually have to blow the fuzz / dust etc stuff out of the radiators, it being mid summer.

When I opened the case, I saw some discoloration and dried "goo" on the back bottom of the case. Since I've followed your web site on this issue, I pulled the drive and began transferring all the data onto different Macs (about 130 gigs worth of stuff).

While that was going on, I called Apple Canada, talked to a tech support person and after I mentioned "G5, Coolant Leak, Known Issues" I was bumped up to a senior Support Guy in California. After a bit of "convincing" that this was a factory defect issue, he said he'd talk to an Engineer and see what they could do. He then phoned me back an hour later and Apple agreed to cover all repairs. So I took it into my local Mac dealer (no Apple stores here).

However it took 5 weeks to fix because Apple shipped multiple dead replacement parts, which included one dead mother board and two dead CPU units. The total invoice was $105 in labour and $4870 CDN for "parts" (they counted the DOA parts they shipped in the price). Basically everything except my Ram, ATI Graphics Card, 3rd Part Sony DVD DL++ Drive, 160 gig Hard Drive and case were replaced, some parts multiple times.

Also after the 2nd CPU Failed and 2nd mother board arrived, I was called by Apple whom wanted to replace it with an x86 Intel Box of some sort. I was firmly against that as I need to use Classic for some of my development tools and I still do a lot of Altivec coding too, so I need my G5 for my testing facilities.
-Milton A."

(added 9/19/2008)
"I have a dual 2.5GHz at work. I use it for scientific computing, so it is often at 100% CPU for weeks at a time. I came in on Monday and it was asleep. I woke it up, and it ran normally for a couple of minutes, then with elevated fan speeds, then put itself to sleep again. In addition, there was a subtle clicking or burbling sound, which I now think was air in the coolant pump. I opened the case, expecting coolant everywhere (this was our second dual G5 to fail this way) but nothing! Looked perfect.
Reboot, same thing, put itself to sleep after 2 minutes of elevated fan noise. So I rocked the machine back to see inside better, and coolant came dribbling out of the bottom of the case.

Called apple support, they said the machine was years out of warranty, nothing they could do. I said that it seemed to be a safety issue to me. 30 seconds later I was talking to a senior support person, who gave me a "customer satisfaction number". Took my machine in to retail store, and they fixed it for free. Took about 3 days, and they replaced motherboard, processors and power supply. I was pretty happy with the process, though I had hoped they would just replace the thing. One thing I didn't like, is that they didn't really clean out the inside of the case, so there is flaky, crusty, dried coolant all over the inside of the case.
-Cedar"

(added 9/17/2008 - updated Nov. 9th, and 17th 2008)
" PowerMac G5 Dual 2.7GHz (June 2005).
First I noticed the G5 getting noisier and noisier then, one day in July 2008, it froze and I was no longer able to start it up again. Apparently there was no liquid spill, but after removing the processors cover (cover is the right word?) and the processors I noticed some coolant leak (I have pictures, if you are interested), just behind the processor card, pretty close to the cooling plate.

I wrote a polite letter to Apple and 1 week later I was contacted by an IT manager. I was asked to bring the Mac to a certified Apple service and they will fix it at Apple's expenses. Will let you know if they manage to replace the parts (I believe logic board, processors and cooling system, not that easy to find) or if they will be forced to replace the unit with a newer Mac. In the meanwhile, given that work == money, I bought a Mac Pro 3.2GHz, which indeed is not as fast as I imagined.
(On Nov. 8th he sent an update via email)
The Dual 2.7 GHz G5 got fixed at Apple expense. They decided to replace: motherboard (it is brand new), Processors and LCS (brand new), PSU (although I have the feeling the PSU is the same I had before). Now it works, for how long?
(I had previously wondered from the Mac Pro performance comments above if the apps you're using on the Mac Pro are Universal Binary? (if so there should be a noticeable increase in performance with the new Mac Pro.)-Mike)
Update on the MacPro speed feeling. I was booting it off the old G5 HD (SATA 1.5Gb/sec drive). I recently put two 500 GB HD as RAID for the boot drive and it now screams!
(he later wrote)
The pump of the LCS (liquid cooling system) is very noisy. People ask me whether I have a Diesel computer or if there is someone drilling upstairs! I first thought it was one of the fans, so I started ruling out the fans by removing them (just for the boot) or by unplugging the power cords from the logic bard. At the end I realised it was the pump, in fact after unplugging its cord the noise disappears.

Even if the noise was bearable I would prefer Apple to replace the LCS: a defective pump can cause the liquid not to get cooled and the pressure increase may force the liquid out again... Will keep you posted. The whole thing started last June-July...
-Ben"

9/17/2008 FYI: I've updated an earlier report from Boris, who finally received a new Mac Pro replacement system.

(added 9/9/2008 - from 9/6 mail)
" ME too - G5 dual 2.5GHz. I was running a complex model 3D frame rendering overnight, the room temp was 80-85 degrees F. The unit set off the smoke alarm when the power supply shorted out from the coolant system failure.
The first unit lasted 31 months before the failure.
The fluid was contained in the case power-supply so no visible outside leak.
I called procare on Sunday afternoon and took it over to the Apple store. The tech confirmed the leak and failure but also found that it fried 8GB of Apple ram. The wait on a replacement was about a week so I called Applecare and requested a loaner for the project I was working on.
They checked a bit and called me back on Monday and had me go pickup a brand new G5 2.5GHz Quad with 8GB of Ram and the necessary Final Cut studio upgrade to allow me to finish my project when.
I called on Tuesday they told me to go ahead and keep the new unit.
I was very impressed with the quality of service given to me as a Business customer.

Today I was repairing a customers G5 and noticed an absorptive tray beneath the cooling system on his that mine did not have. Mine was early june 2004 manufacture date, his was late june 2004. I do believe that Apple is aware of this issue on some units hence the quick service and the tray on the slightly newer unit.
-Dave"

I asked if he could send a pix of that "tray". (There's an absorber mat but curious what that "Tray" looks like.) As mentioned earlier, it's considered a safety issue which is apparently why even out of warranty some have gotten repairs done at no cost or in some cases - a new Mac Pro replacement system. (Although not everyone has been so lucky.)

(9/2/2008) Updated report from Aug 18th (Steve) who is getting a new Mac Pro (after complaining about refurbished/'rebuilt' parts being used in repair).

(8/27/2008) Updated report from June 24th (Alan) where after repeated problems (after no-cost repairs) he was finally given a new Mac Pro instead.

(added 8/26/2008)
"I have a 2004 dual 2.5GHz G5 (purchased Nov 2004). One day last month, it suddenly stopped working and there was a bad smell in the room. I looked inside and there was no obvious liquid but the machine would not startup. As I was looking around for the serial number and tilted the machine backward, I noticed some liquid from the back of the machine on the counter. I called Apple education support (I work at a University) and discussed the matter. The employee on the line was nice and held to the party line that there was no known issue with coolant leaks in this model. I laughed and asked if Apple would do anything to repair or replace the machine since I regarded it as a defective design. He checked with his supervisor and said no.

Surprisingly, a couple of days later, I got a call from someone else at Apple who said they had decided to repair the unit for free. I took it to my local Apple Store and, after a good deal of trouble trying to find the repair authorization in Apple's system, the machine was accepted. It was fixed in an about 10 days. Why they called back with the repair offer, I do not know. It seems like a lot of work to fix these things. Personally, I think it would be a lot easier if they would just give a pro-rated credit toward purchase of a current machine with an apology for designing something inherently unreliable.
-Bill M."

The most common failure seems to be an o-ring (seal) in the pump failing after years of use, although some have also had pumps simply fail. (Delphi supplied pumps seem to be the most prone to this although many don't note the LCS design/brand used in theirs. And like anything, it will fail at some point in time) Although there's an absorber mat inside, that's not helped in many cases when leaks were not detected early - check often for this and stop using it immediately if there's any sign of a leak inside. (Remember the G5 tower has the Pwr Supply in the bottom of the case.) Although ckt boards used in mil-spec products are typically conformally coated (for example HumiSeal), consumer product/computer boards usually are not.

(added 8/26/2008 - later updated several times)
" I was just reading through the page after experiencing a coolant leak today. I noticed something was wrong a few days ago because the fans would run full-bore when the processors were only at 15% load or so and I could hear intermittent "glitching" sound like air pockets being pushed through the coolant pump. (Was there any evidence of a leak inside the system?-Mike) I am currently at the apple store in Palo Alto, CA on "Standby" at the genius bar and hoping they'll take care of it. The machine is a early dual 2.5ghz G5, 2005 (purchased sept 2004) with delphi LCS. I'll email any updates.
This page is the only thing thats helping me not lose my mind, i'm in the middle of a video editing project which has to be delivered this week! Thanks for the page!
(He later wrote)
Coolant drops collecting under each junction where the rubber tubes connect to the metal tubes. The absorbent pad at the bottom was also noticeably wet. What was interesting is the tech at the Apple Store (Stanford Shopping center) mentioned that the training to become a genius included being able to spot and deal with G5 coolant leaks. He asked very little questions and said that they would cover the repair costs as the problem was a safety concern. The estimated turn around they gave me was 5-6 days.
(Although reports so far only mentioned hardware damage resulting from leaks, there's several -potential- safety issues (with mfr liability) such as short circuits (worst case - with the unusual design w/Pwr Supply at the bottom, a possible short of AC input to the tower's case - which could have real disaster potential) and fires (one reader already mentioned a pump burned up in an earlier report). And just to cover all the bases, down the page here is a link to the MSDS (Material Safety Data Sheet) on the Delphi 151 coolant (<2% Propylene Glycol + distilled water) with notes on contact with skin, ingestion, etc... Again although rare some pets may try to drink it should the leak spill and not get noticed. (A common concern also with automotive coolant which is more hazardous/typically larger spills - there's attempts now to add a bitter additive to Antifreeze/coolant to help prevent many needless pet deaths every year)-Mike)

(he later wrote)
Hey Mike, Here's my notes from the past several days. (8/31/08)
Got the machine back today with an exact Delphi LCS replacement, brought it home and only 1 processor is being registered by the OS. After a call to the Apple Store they said simply booting up with the Leopard DVD and restarting would trigger the other cpu (weirdest non technical support i've ever been given), of course it didn't work. After the next call they suggested calling back tomorrow and speaking with a specific genius and that it would likely mean they would have to order another CPU. My frustration level was high at this point and was losing patience. It would seem that all the testing and calibration they claimed they were doing was a lie. I had called everyday for updates, even though they promised they would call me. I never got one call from the store. At one point they told me that it would be a quick repair since the adhesive on the LCS system (to the CPU side) could only be exposed to the open air for less than 15 minutes before being applied and that the longest part was the testing phase. I really believe they didn't do any testing as only an idiot would fail to recognize a whole cpu not showing up.

notes from (9/2/08)
After another call was told that the machine would have to go in for repair again and the same parts would have to be ordered. Unacceptable at this point, been without a machine for 10 days and my business can not afford any more down time.
Several more attempts calling various support numbers and getting nowhere finally was able to talk with a tech who first advised going back to the store. I tell him i need to speak with someone in customer relations.
Transferred to someone named "Dee" in austin texas. Give her the story from the beginning and told her I knew of similar situations where mac pro's were given as replacements (did not mention xlr8yourmac page), she says only a manager at the store could make that decision.
The best she could do was schedule another appt and write up a detailed description so they might be able to expedite.
Go to my scheduled appt, they tell me i have no appt and it was for the following day. I ask to speak with manager and he gets me the lead genius. I tell the lead genius my story, says the only thing they can do was to order more parts and replace but that he would take 20 minutes to look at the machine immediately. I suggest a replacement which he responds "thats not going to happen given only 1 repair on a 4 yr old system". After 20 minutes he rolls out a cart with a new Mac Pro. Has me sign a paper for the swap. Go home happy that this nightmare is finally over.
-Boris"

(added 8/18/2008 - updated 9/2/2008)
"On 6-6-2005 I bought a Powermac G5 2.3GHZ. I do digital imaging and everybody I know told me to GET A MAC when my PC died. One week later, to the day, the computer died and wouldn't start. I took it back to the point of purchase and the computer had completely died. I spent 5 hours at the store and the computer was replaced with a new unit. This took a lot of talking on my part. The new computer was a G5 Powermac 2.7GHz unit, (with liquid cooling) for which I paid a little extra. At this time I bought the extended AppleCare warranty. Last Thursday (8/14/2008) evening I went to turn on my computer and there was a puff of smoke and an acrid odor and the computer would not turn on. Upon inspection there was fluid leaking from the back of the computer. This computer was exactly 1.5 months past the (AppleCare) warranty. I took the computer back to the point of purchase and they said that because the computer was out of warranty (1.5 months) there would be a normal charge to repair the unit. I was outraged to say the least. I was even more angry because this was the second unit that I had received and the store was well aware of this fact because I do a lot of business there.

I spoke with the tech at the store and he suggested that I contact apple re the problem because he had heard that sometimes apple honors the warranty past the expiration date, hmmm, interesting. Anyway I called Apple and I was connected with an idiot that couldn't care less that my computer had burned and he said that Apple didn't care about these things. Once again I was outraged and I requested another service rep. I was connected to a woman who listened to my entire story including the fact that this was my second unit and she was also outraged at how I was treated by the first person that I had talked to. She was very concerned and she eventually put me through to a section of the company that deals with these problems. Apple has a complete department for this as I understand. The tech that I spoke to said that there were 15 questions that he had to ask me regarding what had happened. The questions included topics ranging from was there smoke to was I considering legal action for damage and would I be OK with letting an Apple representative inspect my work place for any damage.

I also found this very interesting. The Tech rep said that Apple would fully cover all repairs and the machine would be made as new for me. He was very concerned that the problem had happened. They called the store and told them that Apple was authorizing complete repairs. The store is an authorized Apple repair center. He also told me that Apple was very concerned with this problem. The new parts were being shipped immediately upon technical inspection and I should have my computer back in a few days. I was given a company representative phone number to call if I had any problems. The rep also said that she would be checking back with me on Monday 8-18-08 to make sure that all was well. I will be interested to see what the outcome is.

Now I am writing this on an old PC that my son uses for school work and my wife uses for business. We have had this PC for quite a while and with some very minor normal maintenance it still works. It is at least 8 years old. On Monday I will call Apple and I will let them know that I do not want to have a liquid cooled unit any longer.... I will be very interested in seeing what happens with this request. That's my story. I am not a happy camper. The more I investigate problems with the liquid cooled Apple computers the more unhappy I get. I cannot understand why a company like Apple would let this problem continue. So I will await with baited breath the outcome of this ordeal. I guess that the worst thing that can happen is that I will end up with an almost new G5 and I will have to wait and see how long this one will last. In the mean time I am going to talk to a person that I know who builds custom PCs.
(he later wrote)
As of now Apple is completely rebuilding the unit. I am even getting a new outer shell, why I dont know. (maybe due to corrosion on some surfaces) I will ask them about another system tomorrow, I really dont want this one any more, as I think that it will go out again in the future.

(Update from 9/2/2008 mail)
Hello again, Further notes on my G5 problems. I was informed by the tech that was working on my computer that replacement parts were rebuilt. (refurbished) It seems that new parts for G5 computers are not being made any more. When I heard this I went over the edge and I contacted the person at Apple who is handling my case and I told her that this was not an option that I wanted. I told her that I was extremely angry about the situation regarding my G5 and I wanted another solution. I was contacted by Apple a few days later and to my amazement I was told that I would be given a new Mac Pro to replace my G5.
I have to return my G5 to Apple within 30 days which will be no problem. They agreed with me that it would be useless to repair my machine because of all the damage that the leaking cooling system had done and the machine would not be reliable. My computer was out of the Apple care warranty by 1.5 months when this happened... This took about two weeks to happen and a few calls to Apple on my part. The person who was working on my computer was a great help because he was honest with me and he told me that the computer could be repaired but the parts were all rebuilt and he did not like that either. He said that some of the parts that Apple sent were bad and he had to return them and get other parts. Not a good sign.
So the company came through for me. I am impressed that Apple would do this. I am looking forward to receiving the new computer. I will think seriously about buying another Apple computer tho when the time comes. I never had these problems when I was using a PC.
-Steve"

(added 8/12/2008 from multiple mails)
" My G5 just melted down. Coolant leak. I'm on hold with Apple right now...
Info on my leaking G5:
- Dual 2.5GHz purchased November 2004
- Did not purchase AppleCare
Unit ran fine until this week when I wasn't able to start it up after repeated attempts. Finally opened the case and immediately noticed what looked like battery acid running out from under the processors. It was dried and brown and looked burnt.
I called my local Apple repair shop (Small Dog Electronics), explained what I saw, and they very quickly diagnosed it as a leaking coolant system. A Google search quickly confirmed this.
(and a final mail on Aug 11th)
I just got a call back from Customer Relations and was informed that Apple will be shipping me a brand new Dual 2.8GHz Mac Pro with the standard configuration as early as tomorrow to replace my G5. This was after a relatively short phone conversation on Friday afternoon that involved minimal haggling. From reading the posts on your site I wasn't too surprised that Apple did this, but it was a lot easier than I thought considering my machine is four years old, out of warranty, and has not been officially diagnosed by a certified technician. All they asked is that I send in the G5 within 30 days and they'll use my credit card as insurance until they receive it.

Though I'm a little inconvenienced at not having my main machine for another few days, getting a new Mac Pro for nothing certainly seems like a good deal to me. Apple must be taking this issue more seriously. Thanks again for helping out us leak victims!
-Teo
Longshot Productions"

Although some other readers w/leaks got similar service (new Mac Pro or repairs), not everyone has. But I'm impressed they do this at times on machines years out of warranty. I just wish there was some official policy on these leaks. (Granted most companies don't do anything for failures out of warranty.)

(added 7/31/2008)
"My model PowerMac is a dual processor 2.5GHz that was purchased in September of 2004 for over $3000 and has been running pretty much nonstop since. I started to notice a burning smell about a few weeks ago but it didn't register that it could have been the computer. Then the tower started to run its fans at full blast when doing light tasks like checking email, followed by random sleeping, then the computer shut off and never woke up. I currently can boot it randomly, it just gives me a white screen nothing more and has no visible leak except for a small patch of coolant in the tower. The estimated repair bill is around $1500 for a new mainboard, power supply, and cooling unit.
I find this disheartening, seeing an expensive piece of equipment like this die a little under 4 years after purchase, and (less than) 1 year out of AppleCare. I cannot afford a $1500 bill at a time that is already rough for me as it is. Apple is reluctant to honor any repair/replacement/pickup on part of the tab or even admit wrong for something that is wholly their mistake. After I explained the computer is for photoshop photo editing and a web server to a customer service rep., she scoffed that the G5 wasn't worth it for these tasks and I should sell it and bankrupt myself for a shiny new Mac Pro instead, and that's all they could/would do. What the Hell is that? Customer service is for aiding in the repair of my current product, not force feeding me more products.

This ordeal has left a very bad taste in my mouth and after repeated calling and being turned down (especially after reading reports of (some) people receiving brand new Mac Pro's, I'm just looking for a discounted repair), I doubt I will ever be able to get it repaired and I need it now. After my iBook has run its course, I doubt I may buy another computer from Apple (can't live without the iPod in any case though). Apple used to be centralistic about the customer and quality first, now it seems that they have become just another company, revolving around money and stupefying ignorance. Sorry for the rant, but I wish luck to anyone else who may be in the same position.
-Nathan R."

I wrote Nathan to ask if he's anywhere near me, as I have an air-cooled G5 (dual 2GHz) that's not being used much that I could loan him (no charge) if he's in a bind.

(added 7/3/2008, from 6/27 mail)
"First of all, my coolant didn't actually (visibly) leak. However, the machine is nevertheless still dead. It's a dual-2.5GHz G5 that was bought in July 2004, just it's just a fraction under four years old. It's been on pretty much all day, every day since I bought it, though I put it to sleep at night.

A couple of months ago I became aware that it was making some very obvious gurgling and sloshing sounds that were definitely new. I've always been able to hear small noises for the liquid cooling system, but these were definitely new and loud. They'd become more obvious whenever the fans ramped up, and particularly when the machine was initially awoken from sleep (when the fans traditionally have a bit of a howl). It was a pretty disturbing noise that certainly made me feel that bad things were soon to happen.

Anyway, the machine worked normally for over a month with all the noisy sloshing going on. Then, the fan started going much louder much more regularly; although not on at full strength, they were on pretty noisily for pretty much all the time, and I couldn't really hear the sloshing because of them; so I concluded that my LQS was no longer cooling the processors effectively. At this point I decided to keep the freeware Temperature Monitor utility running, to see what was going on. My processors (which Temperature Monitor says shouldn't exceed 88 (C) degrees) generally had temperatures in the 80s to low 90s.

The high fan activity went on for one to two weeks, and during this week I became aware of a funny smell from the G5; hard to describe, but rather 'hot and burny'. (Pump failure/burnout (one report on that previously here) or coolant leak that could have been contained on the absorber mat?-Mike) On the next day after the smell, I went for lunch, came back half an hour later, and found that the machine had put itself to sleep. I woke it up and it was OK, but the logs told me that the processor temperature had reached 116 (C) degrees, so I decided to put it to sleep permanently and use my laptop for the time being while I ordered a new Mac Pro.

The new Mac Pro came in good time, and my intention was to get the data off my G5 by connecting it to the Mac Pro via FireWire and using it in Target disk mode. But I had to use it for a while to deactivate or transfer certain applications (CS3, Sibelius etc.), and I found now that it would only work for a few minutes before putting itself to sleep in the middle of what I was doing. I'd wake it up and then have to fight to complete what I was trying to do before it went to sleep again.

I did try to use it in Target disk mode, but that was a non-starter. After turning it on and mounting its discs, suddenly it would go into a thermal panic with fans at full tilt, and then turn itself right off, making its drives inaccessible. So my only option was to take its drives out, install them in my Mac Pro, and copy the data off them that way.

So although the G5 never actually died as such, it's still dead. It got to the stage where it simply wasn't usable for more than a handful of minutes at a stretch.

I'm unhappy to have got only four years' life out of it, but given the problems I've read about in getting any cooperation from Apple, and considering the way things are going (i.e. Snow Leopard being Intel-only etc., and the fact that Classic was disabled under Leopard in any case), I decided that I'd just have to cut my losses and buy a new machine; so that's what I did. I never even took out the AppleCare plan for the G5 in any case, so it was three years out of warranty.

So perhaps mine is an odd case. I'm certain that the cooling system in my G5 failed, and the fans were working fine, so it must have been the LQS that ceased to work; but it never actually leaked. (Or if it did, it didn't spill anywhere visible; I haven't taken the machine to bits beyond taking its drives and PCI cards out, but there wasn't a puddle on my carpet or any other visible traces of liquid.)
I hope the above is of some interest.
-Richard"

There's an absorber mat/pad in the LCS G5 towers (but with some leaks it's not a real help) - I'd be curious if you ever check that to see if it showed any evidence of a leak. Was the smell you noted that of burned electronics or do you think it was a coolant smell? (there was a previous report here on a coolant pump that failed/burned out.)

(added 6/27/2008)
"I powered up our studios' dual 2.5GHz G5 and it smoked - some liquid came out. Took it to Apple and they wanted $1200 for a new power supply, logic board and processors. My apple care ran out 6 months ago. Bummed. Have to find replacement on craigslist asap
-Eric H."

If I was going to replace it with another G5 tower I'd want an Air-Cooled model... (I'd also suggest checking prices for a used Mac Pro instead.) Not everyone was so lucky, but some pressed for (and got) leak repairs covered out of warranty. (I wish they'd issue some official policy on this though...)

(added 6/24/2008 - updated 8/27/2008)
"Bought a Dual 2.5GHz Power Mac G5 Tower on 8/31/04 with 3 year AppleCare.
The fans started running at 3000 rpm (iStat Pro) around 6/13/08.
Brought it Chestnut Hill Apple store 6/22/08; checked in for diagnostics.
Store called this morning; it had passed all diagnostics, but they were going to try a memory swap just in case.
Store called early afternoon; they noticed coolant had leaked over one CPU during the memory swap and I'm looking at a ~$2000 repair
I explained I've been well aware of G5 coolant leaks and Apple's handling (didn't mention xlr8yourmac.com yet) and asked to speak to Mgr.
Mgr. took my info and said she'd have head Genius (Michael) call me 6/25 (not in today); said he would know best how to handle this.
I'll keep you posted...

(Update on 8/27/2008)
It's been up and down since my last report (6/24/08).
After many conversations with Apple Customer Relations, they agreed to repair my unit at no cost. New logic board, CPU module, power supply, tower case etc...
It took about 3 weeks for parts to come in and the repairs to be done and follow up diagnostics. Got it home and it promptly kernel panicked and had fan noise like a bird was trapped inside.
Back to Chestnut Hill where they once again replaced the logic board, CPUs, power supply etc... Another 2-3 weeks. Got it home and it was the same. Brought it back and this time they replaced some of the fans.
Another 2 weeks. Got it home and, you guessed it, no change, except it kernel panicked every couple of minutes.
Spent 3-4 hours on the line with AppleCare and Customer Relations. I pressed for a replacement at this point; they offered $100 off a new system. Then they called back an hour later and offered to send me a new 2.8GHz Mac Pro. The bummer is that will take another 2 weeks.

Given the amount of time I had to spend to resolve this, I feel a bit like I worked a minimum wage job to earn the replacement.
-Alan K."

Thanks for the follow-up. Glad to worked out in the end and congrats on the new system.

(added 6/13/2008 - updated 6/23/2008)
"I have a PowerMac Dual 2.7Ghz machine that froze one day and never ever booted again. I never noticed the rusty, milky colored liquid coming from the rear of machine until I grabbed the bottom handle of the machine when I notice it was wet.

I was out of warranty, but after as desperate call to AppleCare they agreed to have it repaired, but first I should have it inspected at the Apple store so they can evaluate the situation. It seemed the Apple Store I went to did not know that some of the G5s were leaking. The tech actually thought a capacitor might have ruptured, but I told him that it was the cooling system that might be leaking. He called AppleCare and found out they approved the out-of-warranty repair and that they had all the parts in stock.
I wonder if they did not have the parts, would they offer me a newer (aka Mac Pro) machine? I guess I'm lucky that Apple offered to repair the machine at no charge, but I was hoping for a Quad Mac Pro. I am utterly surprised to learn that no one at the Apple store heard of this problem... (at the new Apple Store on 14th Street in NYC). (Some have but I guess not everyone. And some readers have noted getting new Mac Pro systems as a replacement in the past, but maybe they've ordered more spare parts now to do repairs instead.-Mike)
I am still waiting for a status repair of this machine, but after a week -- they should let me know what's going on.
(Update: he later wrote:)
I picked up the machine and everything is as good as new... except it's not new). No Mac Pro, but they said if I had AppleCare, it might have been faster? I dunno... It took them about a week to get it up and running. The HD was left untouched and the outside of the case still had residue from the leak on the bottom handle, but the inside of the case was super clean. Two New Procs, New Liquid Cooling System, New Motherboard and New Power supply. Oh and new Power Supply cover. Darn, didn't get a Mac Pro! Oh Well... glad they fixed it for free.
Thanks, Ariel"

(added 6/11/2008)
"Just thought I'd share with you my recent experience with a leaky liquid-cooled G5. I bought a dual 2.5GHz G5 in 2005, and it died at the beginning of May (2008), having succumbed to the infamous G5 coolant leak. Nothing dramatic -- it just shut itself off one afternoon, and that was it. We never got it to power on again. I'm afraid I can't tell you who manufactured the LCS, as I never did get in there to take a look.

AppleCare had expired, so the machine was well out of warranty, but I brought it in to the Apple Store here in Toronto to see how they'd handle it. I told them I suspected the problem was that the LCU had leaked coolant, and the Genius Admin working that day barely had to glance at the residue in the bottom of the case before giving a small nod of agreement and telling me they'd have to get in touch with Apple Engineering to see how this would be handled. He never went so far as to openly acknowledge the issue, but his reaction was more than enough to let me know that he was aware of it.

I was told that since the machine was out of warranty, he couldn't guarantee anything, but he'd let me know as soon as he had an answer.

The following business day, I got a call and was told that parts had been ordered, and that Apple would repair the unit free of charge. I was given a repair number for the first time, and told that these things usually take 3-5 days to arrive, at which point they'd call and arrange to have me bring the machine in for service.

Long story short, after three weeks (to the day) of waiting with no apparent end in sight, I got a call from the store asking me if I'd accept a new machine in lieu of repairing the old one.

The machine they gave me is the (base) 8-core 2.8GHz MacPro model (2GB RAM/320GB HD/256MB Radeon HD 2600XT). It took two days after that phone call for it to arrive (apparently they can't just give you one off the shelf), and comes with the full 1-year warranty, since it is considered a new purchase. I didn't get to keep the box, but they did let me have the funky new aluminum keyboard and mighty mouse (std equipment), as well as all the software and cables.
Anyway, I wanted to add my experience to the other reports and thank you (once again) for your efforts -- if it hadn't been for xlr8yourmac.com, I'd never have known about the problem in the first place, and would probably still be rifling around in the sofa-cushions looking for a way to afford a new machine!
Warm regards, Gabriel"

(added 6/11/2008)
"I have a lab with 11 machines and this has happened to 3 of my machines so far. I have only had them 2 years, but they are all out of warranty and they are written off. Any ideas what i can do.
thanks, Mark W.
Teaching Fellow"

I asked if he had tried to contact Apple about the leaks (since as noted here many times since the page was posted last year, some have gotten repairs covered even out of warranty - although not all have been so lucky it can't hurt to try...)

(added 6/9/2008 - updated comments 6/16/2008)
"Ok it's my turn. My leak started today June 7th, 2008
G5 Dual 2.5GHz Model A1047, Ser# G84342ULQPS
I leave my G5 running all the time and it runs my security, lighting & fax software trouble free. Lately I have noticed it going to sleep for no good reason BUT today after being away for 4 days the fans were racing and the monitor was dark.
Tried all the normal options and reset the SMU. When I pulled the unit out from under the desk I noticed a little water on the floor. Not realizing the computer had liquid coolant I shrugged it off. Tried unsuccessfully to restart the unit. I noticed the power light would com on then go out, no chime but slowly the fans would rev up to medium speed.
I stopped everything and searched the internet for help, found this thread and thank you for the information. I am not sure what to do next. ugh
(The next day (June 8th) he wrote)
I went to the Genius bar @ the Apple store in Rockaway NJ. Tech didn't even try to turn it on once he heard it had a leak. He advise me since it was out of warrantee I was responsible for all charges. After discussing with him my understanding of the problem and that Apple should bear some of the cost he agreed and didn't charge me for the logic board (661-3164 $0). My total now is $760.00 Which includes Multiprocessor, Dual 2.5 GHz w/LCS (661-3165 $625.00) and Hardware repair level 2 (S1491LL/A $135.00). He said expect 1 week for repairs to be completed. We'll see.
(And another mail on June 9th)
But wait there's more, When I returned home from the Apple store I called Apple Care again and this time I was told there will be no charges for the repair.
I will wait until I get the call to come and pick up the unit to see how much it will really cost me and I'll send you the results
(Update - On June 15th he wrote)
Follow up...G5 leak
OK went to the Roxbury store today (1 week in service dept.) and was told the original estimate still stands. $760.00 + tax. When I questioned them about the call I made to Apple CAre they searched and came up with what they site as the phone call with no mention of the no charge discussion nor that he gave me the case number. I took that to mean they were backing away from covering all the charges since I had already signed for the original estimate. and were claiming no knowledge of the G5 leak being a big problem. I paid the original estimate and left with my G5. Upon arriving home I called Apple CAre again to inquire what happened. The first person I spoke to put me on hold after hearing my complaint. She came back on the line and explained that I had to be transfered to Customer Relations concerning this problem. Now back on hold when I am finally connected to a prerecorded announcement advising me Customer Relations is closed so please call back during normal business hours. WOW you talk about passing the buck now that's Great Customer Relations. I guess I'll call Monday.

-Marty C."

(added 6/9/2008)
"I have a PowerMac G5 2.5 ghz. Just started leaking. I took it to the Apple Store. It is out of Warranty by 9 months. I had extended warranty. Repair costs are $625 for the part plus labor. I have had it running 24/7 for 3 1/2 years. Fan started to sound funny.
-Sean N."

(added 6/9/2008 - from 6/2 mail)
"Well I just brought my Dual G5 in to the Apple store in Natick, MA. I was working with Photoshop on some large panoramas when the system just started to go to sleep randomly. Did a hard shutdown after about the 10th sleep cycle and let it sit a little bit. I then went to start it up and I got the chime and fans but a black screen. I have gotten that before so I was unsure what to think of it. In the end I got it booted and did a tech tool pro diagnostic test on it as for some reason I couldn't boot from the CD. Went through everything with no problems. Did the software update as I figured it would be a good thing and a restart, it went to boot, no chime and no video just fans. Couldn't get it to do anything after that. Didn't see any coolant anywhere but was getting a faint smell from the rear fan area. (Did you open up the case and look for evidence of a leak?)
Dropped it off at the Apple store they are now looking at it and will be getting back to me in the next few days. Hope to hear its a coolant issue and they will cover it.
I was able to keep my hard drives as I have a lot of work and info on them, and after looking at the system.log file there was a Thermal Runaway Detected: System Will Sleep as the first sign of an issue.
Powermac G5 Dual 2.5GHz
Delphi LCS
According to my apple sheet, bought 8/2004
I know I placed the order about a week after launch, but also added a few extras to the order after placing the initial order.
(On June 12th he sent an update)
I did bopen it up to see if there was any leaking. I have been back and forth with AppleCare and the Natick Apple Store trying to get it resolved. Store told me bad logic board and I authorized the repair. Called me back yesterday and said the processors wouldn't calibrate. Another 700 added on to the bill if I approve. Called applecare explained the situation as well as what the system log has said CPU A ACS... TGT:1425 CUR:0 and he said it sounds like a coolant leak. But I need to talk with the tech to see if there is any visible liquid or residue. Anyway waiting to talk to the tech. Will send more info when notified.
-Geoff B."

There should be an "absorber mat" inside (to catch some fluid if not left leaking for too long) but in some of the bad cases, the leak was undetected until a lot of damage was done (some photos are real horror stories...). With the G5 towers, if a CPU is swapped they are supposed to do a thermal recal (it's in the rom IIRC) - I had a service manual (PDF) years ago on mine on one drive here somewhere...

(added 5/28/2008)
"I have my computer in the shop (G5 Dual 2.5Ghz) for a coolant leak. They replaced the multi-processor coolant system, power supply, case, and a few other items. It still is not working, they have informed me that they have ordered "the rest" of the parts. It sounds like they are completely rebuilding it the unit. Why, I am not sure? So far, the damages are right at the cost of the MacPro.

My unit is 7 months out of warranty so they have not given me a replacement option. (although -some- have still gotten replacement systems (mac pros)) The age of the system would be 3 years and 7 months. The manager of the local apple store has allowed me to buy a MacPro and return it with no restocking fee when my system is ready. I hope this works out, they have had my machine for 2 weeks already...
-Charles"

(added 5/28/2008 - from 5/21 email)
"Apple PowerMac Dual G5 Liquid Coolant Fiasco
About three weeks ago, my machine started randomly putting itself to sleep ( I called these blackouts, since at that time it was not shutting down). It started to happen during launches of programs, or sometimes I would be working in Adobe CS and the screen would go black. I could wake up the machine but was losing productivity fast, and the symptoms starting happening more frequently. When I was able to run diagnostic utilities on the machine, the program showed no faults. Then the machine fans started to rev to 3000 RPMs (thanks iStatPro), and I lost the ability to recover from the random blackouts. At this point there was no leakage happening.

(I asked for missing requested info like G5 tower model/series and date it was bought originally)
Here is the info from Hardware overview (I have three of these dual G5 towers, so pulling this info from another machine since they are identical for production purposes): (when were they bought?? (as a FYI on age)-Mike) I came on board after the fact, but I believe it was August 2004.
Machine Name: Power Mac G5
Machine Model: PowerMac7,3
CPU Type: PowerPC G5 (3.0)
Number Of CPUs: 2
CPU Speed:2.5 GHz
L2 Cache (per CPU): 512 KB
Bus Speed: 1.25 GHz
Boot ROM Version: 5.1.8f7

05/14/08 4 p.m.: I decided to take the machine to an Apple Store (Burlingame) for repair once I could not boot the system to diagnose it myself. While I was sitting at the Genius Bar 45 MINUTES past my scheduled appointment, an Apple employee who had just started to write up the paper work noticed liquid on the counter. I did not think anything of this at the time, because I did not know the machines that I inherited when I joined my company were liquid cooled. Being a serious production machine, I requested that Apple diagnose and repair as soon as possible. The Genius mentioned that the machine was an Out of Warranty repair, and that he would send me an estimate within 48 hours.

05/16/08 11 a.m.: A day later I was told by Apple that I needed a logic board, and that the repair would cost $1008.44. I agreed to the cost, but Apple was very vague about when they could have the machine ready, stating that there were three repairs ahead of me. I called twice to ask about my machine status, but was rebuffed by Apple Store employees who told me to call back in 45 minutes (apparently no one in genius bar at that time?), instead of offering to take a message. The second time I was told to call back next week.

05/21/08 10:00 a.m.: At this point, it had been a week and the repair was not started. I decided to check the repair status of the machine online at Apple's site. When I entered the repair and serial numbers, Apple's site said the repair was CANCELLED. I immediately called the Apple Store.

The Genius told me that the parts were ordered and should be arriving soon. I explained to him that was strange, since I had been told previously that the logic board was already at the store, and my machine was third in line for repair. He said that they also had to order a power supply, since the machine was leaking liquid coolant, and the power supply was damaged.

I stated that I was given an estimate of $1008.44 for the repair already, and then asked if that was now changing since it needed additional parts and labor? He told me the repair has been changed from an Out of Warranty repair to a Warranty repair, and that is why the repair number was cancelled. Apple would cover the cost of the repair, if that was okay with me. I said yes, and asked for a new repair number. Once I was off the phone, I checked the repair number online. At this time, there is no repair number matching the one I received from the Apple Store. (he sent a screenshot showing this)

So I am hoping that the repair gets done in the next couple of days, if not I will be adding to my story here. The worst part is knowing that I have two other PowerMac Dual G5s in production with the same specifications and same purchase date, and one is used daily by my COO.
Good times, good times...
(I wrote him on 5/27 to ask if there was any status change.-Mike)
Thanks for checking in. You can post my comments.
Nothing has changed. They still have the machine, and I will be calling this morning to check on repair status since the web site STILL does not recognize the new repair number I was given...
Sincerely, Ron L.
Premedia and IT Manager"

(added 5/2/2008)
" My G5 also suffered from the infamous G5 coolant leak. My case is not as castastrophic as some of the others posted here, but still, it isn't pretty. I have a dual G5 2.7 GHz machine, purchased in May, 2005. It was my "switcher" machine, as I came from the Windows side. It has been my daily machine for personal and side work in web development and audio production. And up until recently, it was rock solid reliable, never so much as a hiccup.

A few months ago, it started the habit of not wanting to restart, such as after a software update. The symptom was the normal chime followed by a black screen (not even a gray or blue screen), no HD activity, nothing. If I let it sit like this for a while, eventually all of the fans would start blowing like a jet engine - loud. If I forced a restart a few times, I could usually get it to start up. I've run every hardware test, every diagnostic I've been able to find, and everything checks out fine.

So last night, after doing my triple backup routine (I'm paranoid), and then some updates, I started into my reboot sequence, just expecting to have to go through the usually 3 or 4 restarts to get it to boot up. After about the 20th try, it was becoming apparent that something was really wrong. About this time I noticed a few seconds after the boot up chime, a red LED was illuminated inside the case. I could only see it by looking through the cheese grater front of the case. It appeared to be on the main logic/mother board, about in the middle of it. The LED is not visible directly from the side if the case is opened up because it sits behind the upper left corner of the multiprocessor enclosure.

I began searching for diagnostics codes for this LED, and ran across your list of other G5 coolant leak suffers, along with a slew of other hits reporting the same. So I went back and looked inside my case, and could what looks like a small spot of dried milk in the bottom of the case in the lower right corner of the G5 cpu enclosure. It looked much like the first picture at http://www.fusina.net/G5_coolant_leaks/gallery.php While it didn't look like much, it was indicative that something had indeed leaked inside, nonetheless.

I contacted Apple Care, ready to state my case, thinking that my Apple Care had already expired (I thought early April), and here it is, May 1. Fortunately for me, I have 5 days left of Apple Care. Talk about timing being everything! Usually I'm five days on the other side of the expiration date. I described the problem and they logged a case number, and asked that I take it an authorized repair center or Apple Store, I chose the latter. They looked at it and pretty much confirmed everything I suspected. Upon a closer inspection, it is obvious that the leak has been going on for quite some time. It has corroded large areas under the processor enclosure as well as most of the top of the power supply, and the logic board is damaged as well. Estimated repair costs are around $2000, but in my case, being covered by Apple Care, no costs to me. The tech said that this was the third one he had in this week, although he had only ever seen a few prior to that.

They have the unit now and they think they can fix it. He said that he thought they'd be able to get the necessary repair parts (logic board, multiprocessor unit, power supply, and case might need to be replaced depending the extent of the corrosion damage. However, if other reports hold true, that might have been optimistic musings on the technician's part. Estimated repair time is 3 - 5 days, but they won't have full handle on the extent of the damage until some time tomorrow.

Thanks for keeping up with this issue. I'll update you on how this one turns out. Personally, I'm hoping for replacement with a Mac Pro, because now I'll never trust a liquid cooled G5 system ever again.
-Jeff B."

I have one of the first (2003/Air Cooled) Dual 2GHz G5 Towers. It's not been used that much over the years (daily work systems have been PB G4 and a 2007 refurb AL iMac 24in) but my G5 has been rock solid (no issues, no random shutdowns, etc.). I'm thinking of selling it now and getting a (refurb) 2008 Mac Pro. I don't have an ebay acct but if any readers (in the USA) are interested in a Dual 2GHz G5 tower w/3.5GB RAM, two HDs, DVR-109 and (original build) ATI X800 (also have a spare Apple Nvidia 6800Ultra card) make me an offer.

Pump related Fire? (per the comments not a leak per-se but posting here as a FYI)

(added 4/16/2008)
"Hi Mike, Spotted a few more stories on PMG5 cooling system failures so I thought I would share the results of an experiment with you.
An existing customer of mine called in a panic to say that his Dual 2.7Ghz G5 was on fire. Yes.... on fire. The Mac was delivered to me the following day and it had clearly been burning. The PSU was my first port of call but I was amazed to hear all the right noises when i plugged it in and pressed the power button. Even got a boot chime! So, I put on my Sherlock Holmes outfit and, comedy sized magnifying glass in hand, set out to solve the mystery. I stripped the G5 down to a bare configuration and noticed that 3-6 seconds after pressing the power button, 2 red LED's came on behind the processor module. One on each processor card. These LED's are the overheat warnings. This pointed to a problem with the cooling system. But, I could not figure out why the Mac gave a boot chime each time it was powered up. Surely the processors had to be frazzled. The smoke damage inside the unit made this pretty much guaranteed.

With the processor module extracted, the cause of the fire was clear. The cooling pump had burnt itself out. And I mean BURNT OUT!! A hole around 15mm, with melted edges, gave a clear view of the charred mess inside. The smell from it was choking. I knew that the proc module is sold as a complete unit and is prohibitively expensive to replace. However, I didn't give up. The boot chime made me think that the processor cards were actually ok. I spoke to the customer to get permission to experiment with replacing the pump. He agreed. A bit of research on the net brought up a page with the info I needed. Although the pump in the G5 is a unique model, unavailable to Joe Public, it is based on a freely available pump. The Laing DDC-1T. The model in the G5 is a DDC-1V. I ordered up a pump (£45 compared to £650+ for a complete proc module from Apple). (If a G5 CPU module is swapped they also do a thermal recal.-Mike) When it arrived i screwed the new base section onto the top part of the case (the part connected to the rubber hoses, which I left connected as it was impossible to remove it without bursting the hoses) and hooked it up to a separate 12v power supply. The pump spluttered into life and I let it run for a few minutes until the trapped air made it back in to the radiator. Careful handling of the processor module with the old pump removed resulted in very little fluid loss from the sealed system. Moment of truth time had arrived!

Boot chime.... hard drive activity.... boot screen.... desktop!

Hardware Monitor showed that the proc temps were high. I put this down to the thermal paste being almost boiled off of the heatsink prior to the thermal management shutting the system down when the pump failed. I stripped the module completely, replaced the paste and soldered on the Macs own pump supply cable. This would be the final hurdle as the pump failure may have damaged the logicboard. It didn't. The G5 booted up fine with the pump doing it's job. Hardware Monitor showed a 15 degree drop in idle temps. Stressing the Mac didn't cause any concern. I cycled the system from cold to maximum stress to settle the paste. This resulted in a drop of another 3 or 4 degree at idle. Even removing the front pair of fans didn't cause a thermal shutdown.

I topped up the coolant with some distilled water. (FYI - An earlier report below also comments on Leak repairs/O-rings and includes a link to the MSDS on the OEM Delphi 151 Coolant fluid, which is distilled water + a small amount of Propylene Glycol and therefore will have a higher boiling point than pure water. (As well as lower freezing point, but freezing should not be an issue in typical use environments.)-Mike) It took around 45ml. (That's appx 1.52 oz. The Delphi MSDS notes a -max- of 6 oz., but that doc may not be specific to the G5's LCS, and you mentioned a top-off so I assume most of the OEM fluid was still intact. I'd check for any air in the system also.-Mike) The G5 then went back to the customer for real world testing. He uses the Mac with Final Cut Pro so i did worry a little that this may cause it to overheat. That was 2 weeks ago. Just got a mail in from my customer reporting no problems at all. The G5 is acting exactly as it did prior to the pump fire. One happy customer!

(Never heard of a fire related to a pump failure before (I asked if he took any photos). (Some rear horror story pictures linked in some previous posts - rust, damaged PS, motherboards, etc. from those that had a leak over a long period of time undetected.) So there was no actual leaking of fluid inside the case?-Mike)
I did have a couple of pictures on my iPhone. They are no longer there and they are not in iPhoto. I also don't seem to have emailed them anywhere. I though maybe a leak into the workings of the pump could have cause the fire but when I fully dismantled the pump it was clear that there was no breach between the casing parts. The circuit board was completely gone in one corner and the copper track had lifted off over the whole board. It really was something I should have photographed and documented. However, I get so busy here that taking pics is the last thing on my mind.

(I asked to confirm no coolant had leaked inside the case)
There were no signs of leakage anywhere at all. That amazed me. When i removed the pump only the contents of the pump enclosure leaked out. I purposely did not remove the filler plug in order to maintain the slight vacuum that would have been created by the fluid trying to leak out. When I was ready to run the pump I removed the plug to allow the air to migrate through the tubing into the radiator. I then gradually added the water over a period of time until it would take no more. As the pump circulated, the air made its way to the top of the radiator.

However, the impeller of the pump is magnetically rotated with the circuit board sitting some distance away from the enclosing section. The following link shows the inside of the model of pump I used. The first pic shows the casing with mounting wings. The G5 pump didn't have these so i removed them with a utility knife to allow the unit to fit in place. The G5 pump also had a further base extension part that was, to put it simply, weird!
http://blog.pixnet.net/windycj/post/6590735

The additional base section housed 4 springs that pressed against a curved piece of plastic that covered the green circled area on pic 2. The screws you can see on that same pic were disposed off and the longer original screws were reused to pull the whole thing together. I can only guess that this spring section aids acoustics.

Look at pic 3. Imagine a straight line from the point where the black wire is soldered on running diagonally upwards past the circular black plastic bit. That whole section was dust. Gone completely.

The G5 pump is also connected differently. The terminals are a mirror image of what you can see on the pump at the link above.

I have looked at the syringe i used to refill the system. The measurement is in CC and i refilled the syringe 4 or 5 times to completely fill the system again in 2 stages. The syringe takes 4 CC's when full.

I used gravity to get rid of trapped air and ran the pump connected to an external power supply for a while until it ran quiet. Initially, i could hear when it was trying to pump air. I already knew the make up of the fluid and knew that distilled water would be fine. (If only a small amount of top-up was needed it should be fine)
-Kevan G.
www.fixmymac.co.uk"

(added 4/14/2008)
"We have two Power Mac G5 (Early 2005) 2.7GHz DP water buffaloes. Purchased 05/13/05 without Applecare.
Water buffalo-1 has had a slow leak for 6 months, nothing has burned up yet but we have had some heat related shutdowns aka "Thermal Events".
Water buffalo-2 is just now showing signs of a slow leak, corrosion and discoloration in the rear on top of the power supply.

I had both units evaluation by an Apple Certifed Tech (my son) and he told me that Unit-1 need a new power supply, logic board, and MultiProcessor with LCS about $1800 in parts plus labor. Unit-2 should just have the MultiProcessor with LCS replaced, about $700 plus labor.

I was not happy, but I had to take unit-1 out of service because it was blowing large amounts of very hot air. We feared it might go up in smoke. I called Apple support and after I explained the problem I was passed on to a G5 specialist who proceeded to interview me with questions like:

• Were your or anyone else injured by the machine?
• Was there any smoke?
• Was there a fire?
• Was any other equipment around the machine damaged?
• Was there any odor?

After answering all of the questions I was told that I was responsible for all the repair costs.
I replied the since I did not have AppleCare on the machine that I might be responsible for the cost to repair the coolant leak but I should not be held responsible for the subsequent and consequential damages caused by the bad design of the machine, the power supply is under the cooling system, the CPUs are part of the liquid cooling system, the logic board is damaged due to overheating due to lack of coolant in the system. I explained that the leak was due to a faulty $3.00 o-ring and that I would be fine paying the $3.00, but Apple is resposible for the other damages.

The specialist had no choice but to agree with me and he went to the "G5 Champion" and presented my case.

Apple has agreed to grant me a one time exception and pick up the cost of the repairs to Buffalo-1. But they have asked that I pick up the cost of fixing the leak on Buffalo-2.

Apple has sent most of the parts to the service tech except for the two MultiProcessor with LCS, one I am buying the other Apple is buying. It is projected to take two weeks to get these parts. The tech (my son) thinks they may not have any 2.7GHZ MultiProcessor with LCS units. He has been able to get 2.5GHZ units for other customers.

I have thanks and praise for the specialist Eric H. who went to bat for my case with the higher ups at Apple, that we never get to talk to. I still believe that Apple should institute are recall/upgrade program for all liquid cooled machines that show any signs of leakage. And if you cant get the parts ask for a credit toward a new machine.
-Fred C.
General Manager
TheTroupe Modern Media Design & Production"

(Added the report below here and on the older page on G5 Tower Random Shutdowns - from the list of replacement parts it sounds like there was a leak, although the absorber mat may have masked that from his initial inspection.)

(added 4/7/2008)
"I purchased a Power Mac G5 Quad (2.5 Ghz with the Delphi LCS) back in December of 2005 along with an AppleCare warranty. (So it's still under warranty then?-Mike) Not sure if I had a leak, but CPU Temps on Processor B were consistently a lot higher than processor A by on average 50celsius (this started around November 2007). I usually use this machine for Aperture, Adobe PS, and also as my World of Warcraft machine. About a month later (December 2007) I started experiencing random forced sleeps (sleep or shutdown?) along with a red LED visible from the front whenever playing WoW or using Photoshop. I opened the box up and checked for leakage or signs thereof and wasn't able to find anything.

I brought my Power Mac into the Apple Store after making an appointment in early January and after a preliminary check (and my showing them excerpts from my system log showing thermal runaway and stats) (system log entries on "PMU forced shutdown, cause = -122" and/or "thermal runaway" messages were also noted by others here on the page on G5 Tower Random Shutdowns.-Mike) was told that a new Logic board, power supply, cooling unit, and processors needed to be ordered. (sounds like there was a leak if all those components needed replacing) The store quoted me a turnaround time a 7-10 business days to allow shipping time for the parts and to test the system. A month went by and I hadn't heard from the store (Thank GOD for my MacBook Pro), so I contacted AppleCare to get a status check on my repairs and was told that the part that they were waiting on needed to shipped from Washington and was being overnighted to the store that afternoon. The store contacted me the next day and left a voicemail on my phone requesting that I call them back. Long story short, they replaced my G5 Quad with a brand spanking new (Mac Pro) 3.2GHz Octo 8800 GT. :-) that put a HUGE smile on my face, needless to say!
Yeeehaw for Apple. Now I know why I have been and always will be a Loyal, Apple Fan!
-Adam"

I'm impressed that they've replaced some out-of-warranty systems like this (and giving higher optioned Mac Pros than base for those that had higher end G5 towers apparently), although some didn't get a no-cost system swap, more than a few have especially over the last 6 months. (One recent report noted he had to pay the est. repair costs to get the new system, but some were offered new systems at no cost.) In some cases in the past, not giving up on the first response (pressing for a replacement/repair at no cost) resulted in getting a new system replacement.

(added 4/4/2008 from 4/3 mail - updated 1PM ET 4/4)
"Just had a leak this morning.
Dual G5 2.5 purchased mid 2005 with the Delphi LCS.
Machine wouldn't boot this morning. Opened it up expecting to switch RAM around and noticed liquid coming from the bottom of the machine.

I called Apple Care. They first tried to say that it was out of warranty to which I said that it was obviously a known issue with the cooling system. After a short check with a supervisor the rep set an appointment for me at the Apple Store.
I will write more about that experience tomorrow.
Thanks for keeping this log. I have printed it out and am going to take it in to the apple store with me.
(he later wrote)
Hi Mike, here is a quick update. Dropped the machine off last night. I was told that it would be repaired or replaced free of charge (UTC Apple Store in La Jolla, CA ) The repair ticket they gave me shows $0 so I am optimistic. 5-7 days till I find out but I will keep you posted.
Thanks!
-Rob
Producer, TD Media"

(added 3/31/2008 from 3/29 & 3/30 mails)
"I just took mine to the apple store. The estimate is almost a Thousand dollars. I am going to contact apple on Monday and see if they will do something as the store told me there is no recall and the can't give any credit unless apple ok's it.

It was purchased nov 2004. I used this machine 6-7 months a year as it is in my other home in AZ. Its a G5 2.5. I had applecare for three years. So the machine has only an actual use of less than two years.
(the next day he wrote)
"I just talked to applecare today and they are replacing my g5 with a Mac pro 2.8GHz. They are matching all my upgrades that I had on my g5 that I bought from them. I can't commend them enough, what a great company to deal with. They recognize they had a problem and doing their customers right.
-Dick"

(added 3/26/2008)
"I wrote in earlier (2/14/2008) about my G5 2.5GHz leaking coolant. Apple store said they could not get the parts needed to fix it, and would replace the whole computer for the price of the part required. So I'm getting a new Power Mac (A Mac Pro I assume (like some other readers have - for free even). The cost to repair some leaking G5s has been quoted at over $2000 at times (when leaks caused damage to CPUs, Logic board and PS for instance - if not caught early.)-Mike) for $830 which is pretty cool considering I am 3 years out of warranty. Some of my faith in Apple isrestored! (Now if only they wouldn't habitually rape us on RAM prices.) (You can save a ton of ram prices here - for instance 4GB (2x2GB) 800MHz Mac Pro RAM upgrades for $192.50 and 4GB (2x2GB) 667MHz Mac Pro RAM for under $150 (as Apr. 4th, 2008). Also check the SATA Drive prices there.-Mike)
(he later wrote)
I forgot to thank you for keeping track of all these Coolant leaks. It really helped me get my arguments to apple ready even though I didnt need to use them in the end. As it turned out they graciously, maybe even cheerfully, gave me a new 8 Core Mac pro 2.8GHz with 320g Drive for $800. Comes with warranty, keyboard etc too.

I was surprised that they quoted the cost of repairs at only $830 after reading your reports. Maybe my motherboard was salvageable, or maybe they just picked the number at random so they wouldn't have to give it free.

Interesting tidbit; I brought the G5 to them with no Drives in it. They need me to bring a drive in to send back with my Dead computer... Any drive will do she said - So I'll give them an old 10gig drive I have lying around. I'm typing this from my new computer. She asked that I bring my drive in whenever convenient. They were very nice and seemed a bit pleased that I was catching such a break.
-Chris"

Some (not all) readers here have noted getting (totally free) Mac Pro replacments but that was before the 2008 Mac Pro model was intro'd - and sometimes it took more than one call (i.e. not giving up on the first try/response.)

(added 2/15/2008)
"Hi Mike, Just another report here of a leaking G5. One of our six 2.5GHz G5s went south about two weeks ago, and aside from a dead power supply, the Delphi pump leaked all over the place. After a call to Apple and Small Dog both, I got the machine into the system for warranty exception replacement, but the CPU unit is out of stock until 03/01. The other units haven't exhibited any issues thus far, knock on wood.
In any case, the Apple rep/tech was incredibly helpful and went the extra mile to contact me directly twice.
(later today he wrote)
Quick update to that previous note. Small Dog called me yesterday, and Apple had fast-tracked the part, and SDE had done the repairs already. Just have to pick it up!
-Bob M."

(added 2/14/2008)
"Add me to the list of Coolant leaks.
I have (had) a Dual 2.5Ghz g5 which died on me today. I didn't know it was a coolant leak until I lifted it to bring to the service centre. A green liquid dribbled out the back of it. it's 4 years old and out of warranty. The Apple Repair guy said he'd never heard of Coolant leaks, but he seemed unfamiliar with liquid cooling so he may have been new.
Bought the mac in 2004 I believe, when they were just coming out and in limited supply. Waiting for a quote to see how much it'll cost to fix.
-Chris"

Some lucky owners (that often pressed after being turned down) last year noted getting a Mac Pro 2.66GHz system replacement. (Often repair parts could not be procured, at least in a reasonable time.) Depending on what's damaged, costs (apple parts prices) can be very very high (making repairs impractical unfortunately).

(1/14/2008)
"Power Mac G5 DP 2.5Ghz, 2.5GB RAM, Dual 160GB HDD's
Purchase Date: Mid Jan 2005
Green Sludge and Black Smoke Date: Mid Jan 2008

Am self employed and have used this liquid cooled Power Mac as my main machine until yesterday. It has been unfaltering except for the big-blow that has happened (in pocket and the spirited affair of purchasing Apple!) If I'd purchased a Apple Care warranty at date of purchase, it would have been covered just by four days!

Sounding like something was shorting out, i tried to remove power cable within a few seconds. The machine shut down with smoke, then yellow-green coolant flowed. I am expecting the HDD's and RAM and MOBO to be OK.

The machine's performance has been stunning, good quality and have had experienced exceptional performance. However was wanting to hang onto this machine being PPC, than upgrading to Intel as Adobe Creative Suite (CS2) and other related web design apps seem to outperform the memory hungry CS3 on Intel, and would have upgraded to an 8 Core in at least another year or at a point when Leopard had 4-5 software updates!

Apparently Apple are leaders in design, but who would make a condensing radiator and place this ABOVE a power hungry PSU... It is pretty obvious about water and gravity,,, and power and combining these will lead to trouble...! What angers me more is to fix, Apples motherboard is NZD $2000, a PSU is NZD$400 and labour etc more than three quarters of the prices of a new machine. And rather than having an under side access port to remove the PSU, you have to remove every component in the box to get to it.

From a business decision, i guess Apple have just increased their annual turnover by 50% ! But it sucks that they market their products as superior, but my crappy old Compaq for NZD $1000 has out last this Powermac by 4years with no user intervention.
regards, Samoir
New Zealand"

(added 12/24/2007)
"We have about 40 dual G5's in my group at work, primarily dual 2.5's. Probably less than ten are 2.7's or dual core. There have been only three leak related machine fatalities so far, so I've had a bit of trouble getting people interested in looking for leaks. I believe most of the 40 are about out of Apple Care. We had one of the leaking 2.5's replaced with a stock Mac Pro Quad 2.66. The other two were out of warranty and probably no one pursued it.

I recently located one of the two machines that had extensive out of warranty damage, but didn't have time before Christmas break to look at it to see which cooling system it has. All three remaining G5's under my control are using the Delphi made in China version and I saw no leaks.

I'll probably keep one of my G5's for use as an admin machine. The other two are being replaced with Mac Pro's in our normal progression of testing our software primarily with the latest hardware. I'm somewhat concerned about using a liquid cooled G5 for my admin machine because I really don't want the added risk of a catastrophic interruption.

If I keep one, I'm thinking of laying it on the removable cover side and running it that way. Is there some reason no one has suggested that? I think that would prevent the liquid from running onto the mother board or power supply. Hopefully if the severe leak were to occur I'd just be alerted by the racing fans and would have enough warning. Any thoughts? Thanks for your work
- Rick"

One thing that comes to mind is possible problems with CD/DVD discs (does drive have retention of discs in that orientation). Some drives do.

Another reader's notes on Leak Repairs: Although many didn't realize they had a leak until extensive damage was already done (Pwr Supply, Logic board, etc.), for those that spot a leak early here's another reader's info on the o-ring repair. (FYI - An earlier report below also comments on Leak repairs/O-rings and includes a link to the MSDS on the OEM Coolant fluid.)

(added 12/6/2007)
"We have several G5s with leaks. All are easily repaired by replacing the O ring behind the waterblock cover. You can get the O ring from "Grainger" It takes me about 1 hour to change it out.

If you can't see the leak, remove the G5 aluminum cover by using an exacto blade to cut away the outer rim of the gray plastic rivet (flush) on the top of the cover and push it thru then slide the cover to the left. Just feel the black pad for leakage. (this is how we found it, by touch).

There are 8 - 2.5mm hex bolts along the outer perimeter of the waterblock assembly to loosen and then gently rock it back and forth to free it. turn it over and remove 6 of the eight phillips head screws (2 only hold a stand off post which doesn't need to be removed). Then remove the 4 hex bolts at the center. It is easier to remove both CPUs at the same time. Now just loosten the four screws holding the waterblock cover (these are very tightly secured so get a very good screwdriver so you don't strip them).

Apple only sells the complete unit at a cost of $550 with exchange and the O rings set us back about $12.
(I asked for more info such as the O-Ring part number, "Grainger" contact info and if the o-ring was for the Delphi or Panasonic LCS - I suspect Delphi as they seem the most leak prone, although any LCS can leak over time.-Mike)
The (O-Ring) part number is AS568A-026 ($6.00 each) (See later comments below for other O-Ring info.-Mike)
-K Phillips "

He didn't reply with company info but I think the source is http://www.grainger.com - searching there for P/N AS568A-026 today shows a hit - $6.59 ea. currently. I asked again if his system had a Delphi LCS or Panasonic (Delphi I suspect) - I sent him links to an earlier post below with pictures of the Panasonic LCS and links to Delphi LCS pix.
He later replied:

" My one of my helpers here pointed something out that I did not mention before. We have 31 G5s - all but one are 2.7GHz, the other a 2.5GHz - both types have Delphi cooling. But we used a different O-ring's for the 2.5GHz (A Quad (2 Dual-Core 2.5GHz CPUs)? Dual Pumps?-Mike) (he later replied "One Pump" - so I'm assuming that's NOT a Quad.-Mike) It is part #AS568A-123. It uses a thicker O ring. sorry for the mixup. It might be wise to open the waterblock first to verify the thickness of the O ring needed before ordering. #026 is 0.070 and #123 is 0.103. And yes I purchased them thru www.Grainger.com.
-K Phillips "

LOL - This so typical of my day... (despite requests on the web page email link, hours every day are spent repeatedly getting missing info one bit at a time, repeated mails over and over asking for missing details/requested info, etc...) A big Thanks to those that do take the time to send -complete- info from the start.

(added 11/21/2007)
"Apple Replaced my (leaking) G5 Quad with Mac Pro
(several other readers previously reported getting a Mac Pro replacement also, but not all were so lucky and I don't recall anyone else getting an 8-core model-Mike)
I had a G5 Quad that started acting funny in July, and after extensive troubleshooting, I finally concluded it had nothing to do with anything I did (factory config: G5 Quad/1GB/7800GT/250SD/AP/BT). I took it into the Apple Store at the end of August. I heard nothing from them for over 3 weeks and called for status. They claimed that they couldn't locate a new CPU cluster. They wondered why I wanted to stay on a PPC and they offered me a 3 GHz Mac Pro (they felt bad about it taking so long, and that I was "losing" money from delayed wedding work, etc). After some discussion, I decided it was for the best to migrate to the Intel platform and I offered to pay for some extras. They ordered a Mac Pro 3GHz 4xC/4x1/X1900XT/500SD/AP/BT.

To our surprise, the factory shipped a MacPro 3GHz 8xCore/4x1/7300GT/500SD/AP/BT directly to me. I called the Apple Store and I wanted to know if I had to return that computer (8-core). They talked it over and decided that they wanted me to keep the computer and they ordered me the ATi X1900 XT. We have no idea what happened. The serial number was registered under my name and on the current Apple Care warranty (I still purchased a new one to get the full 3 years). Some how the factory got something mixed up (Monday morning computer?).

While they were swapping the graphics cards, I chatted with one of the Geniuses and got an admission that there is an issue with liquid cooled models (not just Apple) and they were (quietly) offering to exchange failing units still under warranty with Mac Pros. From Apple's stand point, the cost or replacing the G5's with MacPros has to be a little cheaper, but more importantly, a brilliant PR move where they don't really admit they have a big problem, just quietly make it right for the customer and avoid any real media disasters). From the stories I'm reading here, the experiences are widely varied.
-Les M. "

As you can see from earlier reports below - some were offered a new Mac Pro instead of a repair (repair parts sometimes cited as an issue also) - in some cases even out of warranty leaks were covered, while others had no luck. But in several cases after suggesting they not give up on the first refusal, sometimes later follow-up reports said they had better luck after pressing the issue. (As always YMMV - especially on out-of-warranty leaks. I really wish Apple would post something official on this.. preferably a warranty extension program as has been done on some other products.)

(added 11/21/2007 from 11/17 mail)
"I've got an Early-2005 Dual 2.7 G5 that worked well for about 1.5 years, until it started exhibiting problems during reboot. The screen(s) would go blank and stay that way, and then the fans would be off to the races. I'd have to power off and wait. Cold starts sometimes took hours and many attempts. I started monitoring the temps and could see it was excessive now and then.

The other day it fried. Poof! Smoke and stink. My Applecare had run out just months before. I noticed the liquid leaking as I carried it into the Apple Store. The genuis-bar dude quoted me about $800 for the CPUs and power supply. Being a techie, I knew it would be more. I chose to bite the bullet and buy a new $6000 unit, but under protest! I know I've probably lost any leverage I had, but I'd love to find a way to get some kind of credit...
-Dale H."

I'd have pushed the issue originally, but it may be too late now. (Can't hurt to try though.)

A follow-up from a reader that had reported an out-of-warranty leak here back in Oct. 10th:

(added 11/21/2007 - from 11/16 mail)
"Mike, Well, it took a while (Sep 28 to Nov 15), but we are back in business.
We got our dual G5 back yesterday and it is running well. Apple issued an exception code so the repair cost was covered as if it were warranty service. More on my weblog: http://wrecking.org/cbd/2007/11/16/mac-back/
best, Bradley D. "

(added 11/21/2007 - from 11/16 mail)
"bought my G5 Duo core 2.3ghz with 4GB of RAM powermac nov 2004 and on the 18th of august 2007 it shut off and stated ticking... I tried to restart which didn't work. So I called mac support. I opened the side panel and noticed liquid on the rear bottom "foot" I originally thought someone spilled a sugary drink... but it didn't seem right. Anyway the Apple tech couldn't help me and when I mentioned liquid he started asking a range of dumb questions - telling him I had a G5 quad core sitting next to the duo core he stopped asking and told me to go to the mac store to hand in my G5.

I did and it took the about 10 days to repair - under warranty.
Items replaced: logic board, mulit processor dual 2.5ghz (instead of 2.3!), power supply, rear exhaust fan, power supply cover, hardware repair level 2.
regards, Nicolaas "

(added 11/21/2007 - from 11/3 mail)
"Just had the same problem here. I have a G5 Dual 2.7Ghz. Was used for less than 100 hours before the problem occurred, not impressed. The repair centre have looked at it but quoted very high to repair, as out of warranty.

I'm going to contact Apple direct and see if we can get anything sort. Glad to see its not just mine though.
Sean G. "

(added 11/21/2007 - from 10/23 mail)
"Saw your article and just wanted to contribute. I sadly also have 2.7GHz G5 with the coolant leak - suddenly the system froze and I restarted ... nothing happened except for the coolers spinning faster and faster, until I unplugged the thing - then the computer rested for a few days, and then worked, for a few minutes and then it froze again. Tomorrow I am calling apple Denmark, but they will probably not do anything about it. I have read their disclaimers and it surely doesn't look too good...
-Johan "

I wrote Johan to ask if there's any resolution on this.

(added 10/16/2007)
"Just another report of a dual 2.5 G5 coolant leak for a client of mine. Spent 20 minutes on the phone with Apple customer service... no warranty exception for them. Out of luck....
-Philip "

(added 10/15/2007)
"Dual 2.7, from July 2005. Sent for repair/diagnostic for not booting in June 2007. AASP called reporting coolant leak had damaged system PSU, and probably MLB and Processors. No Applecare, ouch, and to costly to repair. I called Apple Support, and got the "I'm sorry for your loss" line and "there's nothing we can do". I asked to speak to Customer Relations and told them I thought a $3k computer should last longer than 2 years, regardless of Applecare, and that there were several Internet articles about coolant leaks and the systems having a "design flaw" in the LCS. I was transferred to an engineer that requested pics of the damage and they would consider a repair. I sent in the pics (see attached) and they authorized a repair. I talked to my AASP , they had me bring in the system and generated a parts list, then called Apple and told them it'd be cheaper to replace the unit. Apple called me back and asked where I'd like a 2.66 Mac Pro shipped to. A few days of legal paperwork and having my AASP send them shipping confirmation for returning the old system and they shipped the Mac Pro.
Phil "

Some other readers also noted they were getting a new Mac Pro system (due to repair parts issues usually). I just wish everyone that had a leak was so lucky. (Although several readers with out-of-warranty leaks initially were told leaks were not covered, sometimes repeated contacts/requests paid off.)

(added 10/15/2007)
My G5 dual 2.5GHz started leaking after 2.5 years and quit working. It's under warranty, 46 days left (close call).
-Mike M."

Ideas for a Leak Warning Alarm:

(added 10/12/2007)
"Excellent website! I too have a Dual 2.7, but so far (knock on wood) no coolant issues.
I do have the revving fans (10-20¡ hotter CPU B) which only go away when I put the processor performance setting to reduced.

Anyway, I was giving this issue some thought as to how to protect against potential future coolant leaks. Though not fool proof, I think one could use one of those cheap $20 water alarms available at Home Depot. (Due to our house having PB plastic pipe (infamous for leaks, especially at crimp joints) I bought several of these at Lowes (Glentronics Watchdog Water Alarm model BWD-HWA for just over $12 each - cigarette pack size device w/9V battery and two metal contacts on the bottom). Here's a different model with multiple remote sensors-Mike)

By simply soldering wires leads to the metal sensor contacts and taping/gluing the other ends (close but not touching) to a small strip of thin (and absorbent) paper inside the case, this might work as some sort of early warning system.
I'm thinking it would take a very small amount of coolant to soak the paper and complete the circuit.
I have yet to try it myself, but I thought I'd pass it on.
Regards, Mike S.
SHIRKcommunications
www.shirkcom.com"

An early warning of a leak could help prevent damage to the Power Supply and logic board. (One reader's photos of his extensive damage showed an incredible amount of rust on the Power Supply (indicating the leak must have been present for a long time), as well as damage to the logic board.) Placement would be key, as he mentioned there was an absorbant mat but not in the area where the coolant leaked from the pump (gasket failure).
If any reader with a LCS G5 tower has done a mod like this (or does in the future) let me know.

(added 10/11/2007)
"Hi and greetings from the UK.... I have custody of a friends Quad G5 which has overheated and at least one of the CPU cores is dead. Apparently the Quad had been 'really noisy' for some time - he presumed it was normal. He called me to ask if the constant crashes were normal (I could hear the fans down the phone, which is what prompted the current investigation.) My friend is a record producer not a computer tech and he just wants to get on with his music, so he bought a Mac Pro and I spent the weekend transferring, UB-upgrading and authorizing his app's. Interestingly, though probably unrelated, his 2nd internal drive - where all his audio files were - was showing SMART status 'failing'. Managed to transfer everything with just one damaged file, luckily - extremely luckily - not an irreplaceable file. (Yes, we have no back-up!)

The Apple-authorized Service Centre diagnosed the fault as a motherboard and/or cooling system fault.
All in all the Quad has been a catalogue of disasters!
The Quad's out of warranty and the repair bill is £799 ($1600) for a complete CPU and cooling assembly, which is obviously out of the question.
I really think Apple should fix this for free, and that is what I'm currently pursuing on his behalf.
Best regards, Andrew R. "

(added 10/11/2007)
"Saw your post after being outraged by this LEAK! Happened to me last friday- computer froze up and went down. Just returned from the "genius" bar only for them to tell me the sad news that my cooling system BURST! Destroying my processor, motherboard and power supply! In other words "Use it as a table".
(for posts can you please include details requested?

* what model of tower (there were several series - what was the clock speed? AGP slot graphics/PCI-X slots or the later PCI-e slot model?)
* when was it bought?
* how long was it used before the leak was noticed?

I am in shock that Apple is not standing behind these machines in ANY way. I have been a Mac user since 1984 and ALL my other units are still alive and kicking butt!!!!!
How far have you gotten with anyone being heard from Apple.. or getting any help or support?
(Did you read all the reports on the page here? Some (but not all) had their systems repaired but often it seems parts for the delphi LCS may be hard to get (the later models had Panasonic LCS - see past posts/pix here) - and some (a few) noted they got replacement mac pro systems due to the repair parts not being available.-Mike)

Ok... Lemme try and answer some of your questions here-

G5 dual 2.5GHz, bought in July of 2004.
I used it everyday since I turned it on. I am a graphic artist and photographer so I am usually in Photoshop everyday...working at hi speed hi volume. So it was used for 3 years - funny my old G4 is STILL kicking!!!!!
Yes I read through ALL the reports and am not done with this issue yet. I plan on working my way to the top before I give up. I can't afford a new machine at this time and this is my ONLY source of income!!! A bit scary.
-Sooz "

(added 10/10/2007 - Also see his later follow-up)
"We've got a dual G5 purchased on August 4, 2004. It's been a problem. We've had it repaired twice under AppleCare (logic board, then logic board plus CPU). Now we have a coolant leak; the machine is dead, with a bad power supply and CPU module. My Apple repair folks suspect the leaking coolant shorted out the power supply...
Not sure what's going to come of this, but boy would I love a discounted MacPro...
(I asked if his system had the Delphi LCS or Panasonic LCS (the latter used in some later models - see photos below)-Mike)
I'm not sure. My guess is the Delphi since I got a very early one off the line. Its last repair was May 2005, and I didn't have time to take it apart before I gave it to my AASP. I'm calling Apple today; if they don't play I'll find out Delphi or Panasonic and go from there.
(he later wrote)
On the hold with Apple now.... wish me luck!
-Bradley D. "

A luckly few here noted they got a (no charge) replacement Mac Pro system (due to delays/problems getting repair parts for the LCS (Delphi LCS I suspect, not the Panasonic LCS). I had another mail today on a leak but the owner sent no info on the model so I wrote to ask for that. (Please include info on the G5 tower model, when it was bought/how long it was used before the leak developed. Thanks.)

(added 10/4/2007)
"Add 2 more G5 2.5GHz towers with coolant leaks. 100% failure rate for me.
Apple still not taking responsibility or offering help.
(Just for the record I asked him for more details on the systems (when bought, how long before leak appeared, etc. - and I assume they had Delphi LCS - see below for info/pix on Panasonic (used in later models) vs Delphi LCS).-Mike)
Both were bought in the second half of 2005. I dont immediately find the exact dates.

I'm not sure when they first started to leak. Certainly it was long before now, you can see the evidence at http://rknochenmuss.ch/G5leak/G5.html
(Includes photos down the page of severe corrosion (check out that rusty Pwr Supply case), pump leaks (gasket failure), notes the absorber mat wasn't where it would catch leaks, etc. From the looks of that PS, the leak must have been present for months.-Mike)

I also heard that some people are getting replacement systems here in Switzerland. Im planning on trying again with Apple tomorrow.
-Richard"

I wish I knew why some owners have gotten repairs covered (out of warranty) or a new Mac Pro system (due to repair parts not available usually) and others not. I'd try again as some have initially had no luck.

(added 10/2/2007 - updated again)
"I have a dual 2.5 purchased probably early 2005 (From the buy date I'm assuming a "Late 2004 series" (AGP/PCI-X slots).-Mike), and it's finally sprung a slow leak. At first I thought a fan was faulty or something as overheating caused the G5 to put itself to sleep, but monitoring programs didn't show any of them running significantly underspeed, so I took it to the apple store where one of the guys found rust on the power supply (only visible through the rear grill).
I've unplugged the computer before it destroys itself completely and am trying to decide whether it's worth tying my primary computer up with a possibly lengthy repair (I keep hearing about a lack of replacement parts) or replacing the thing completely.

This is the second time the computer's had major problems. The first was when the software RAID failed and I lost all of the data on my drives. And now it's finally gone and self-destructed, apparently for good.
I'll be spending today hounding applecare to try to salvage what I can. But luckily none of the important things like the hard drives appear to be affected, so it's just a matter of getting those into external cases and living off my laptop until repairs or a replacement can be secured.

(He later wrote that like some others reported here, he's getting a new replacement system (Mac Pro))
Okay, just an update, after a talk with Apple's Customer Support, they told me that apple would be sending a replacement for free + the price of any upgrades to the model that they provide.

Basically I explained that after getting the diagnosis done at the apple store, I did some research into the liquid cooling system and found that the problem is becoming more and more common. The girl said she'd see what options would be available, and the next thing she said when she came back was that I would get a replacement unit.

So my 2.5GHz dual will be replaced by the 2.66 quad core Mac Pro with the same quantity RAM and HD space that was originally installed. Although I then had them upgrade some stuff, so that'll cost me some money, but $600 is much better than the $2200 estimate, and definitely better than the full $3576 for the machine I will be getting.
-Keith I."

(added 9/26/2007)
"I also had a leak. Bought my Powermac G5 dual 2.5ghz in November 2004 in Greece. Leaked 15 months later. No luck with Apple fixing it since it was past the warranty when it happened.
Cost to fix 1100 euros for a fifteen month old professional machine of more than 3500 euros!
Serial number: CK443H6158K
Has there been any success in getting Apple to fix or replace faulty macs?
-Alex D."

Several readers have (see earlier reports below - some note getting repairs done out of warranty at no cost - but YMMV), but I don't know of anyone that's gotten a refund after they paid for a repair.

(added 9/26/2007)
"Hi Mike! Don't see my G5 leak report on your webpage! You and I went back and forth with this issue months back (April I think). (I remember several leak reports at times over the years, but lately there's been a lot of them - I suspect the Delta LCS (IMHO) is more likely to leak after some age.-Mike)
There are more and more of this machines leaking and it is design flow (you mean flaw?) regarding of someone's intent to downplay it as such. There is website collecting data on all of the machines with this issue... I think you should inform your loyal readers about it:
APPLE PowerMac G5 Coolant Leaks World database
http://www.fusina.net/G5_coolant_leaks/index.php?lg=uk
-Dinko M. "

(added 9/24/2007)
"I work at a Mac shop. We had a guy bring in a G5 with a coolant leak about a month ago. We ordered the part, but waited...and waited...and waited. Apparently, it was backordered all the way to hell. Apple told us on at least one occasion that it would ship on a certain date, but never did. This G5 is out of warranty, yet today we learned that Apple will be flat-out replacing this G5 with a new Mac Pro, no charge! Something tells me that Apple can't get the parts they need anymore and is trying to get failing G5 coolers/CPUs out of the channel while keeping customers happy.
-Noble "

Some other readers also noted long delays in getting repair parts, with some getting a Mac Pro replacement system vs repairing the G5